This post is the last in the series are the staff members at the Marriott Residence Inn. These few people I interviewed reflect what type of excellent treatment and kindness we received while helping Ben heal during those 3 months post-transplant. I feel honored that they shared their thoughts and opinions with me and I hope my written interviews do them justice. My family and I would also like to mention there are more people at this hotel that touched our lives like Aretha, Bridie, Amy, Alex, Jerry and Mike to name a few.
The first thing you notice about Shelbie is her smile. She is always happy to see you. She greets the customers with a perky “hello” and answers their questions quickly and with laughter in her voice. When she has to deal with a problem, her answers are straight-forward and she replies, “No worries. It happens,” and then smoothes things over in a friendly manner.
The front desk at the Marriott is almost always busy. She has learned not to get flustered at all the demands and addresses each person and his or her needs equally. She is comfortable listening to her colleagues’ questions and requests and giving them directions or advice on what needs to be done to make the hotel run more smoothly. She stocks the little market area behind the front desk with drinks and snacks and never once acts like it is a task beneath her.
When I asked Shelbie her thoughts on getting to know Ben, happiness bubbled up in her eyes and a smile came across her face. It is so evident that she has a special connection with her “buddy” or “little dude” as she calls him. She said not a day went by when she didn’t see Ben at the front desk or ride by on his tricycle. She would always stop what she was doing to speak directly to Ben. He would tell her about his day or what he had to eat for lunch or dinner. He would play hide and seek with her around the desk too (if it wasn’t busy in the lobby). What impressed her as well is that he never hesitated to talk about his condition. He would tell her about his doctor’s appointments or any procedures or treatments he was going through at the time. If for some reason she didn’t see him at the regular time, she would get worried. Anxious thoughts like “Where is he? Is he ill? Does he have an infection?” would swirl around her brain. She would breathe a sigh of relief when she saw him with his parents and grandparents later in the day. It became important to give Shelbie her weekly “Ben update” as she called it.
The first time she ever saw Ben was in the lobby. He was balding and wearing his blue mask. She later revealed that seeing him in this condition bothered her. Not only did she feel sorry for him, it upset her to see a child who looked sick. Her only contact before that time with sick children was through TV commercials like the ones for St. Jude’s. It was entirely a different experience to see a sick child in person. She said she didn’t know how to react or what to say to his parents when they walked by. However, all of that anxiety and insecurity melted away when Ben first talked to her. She learned quickly that he is a very outgoing and positive little kid. She began looking forward to seeing him every day and Ben and Shelbie immediately bonded. He became her little buddy and he always put a smile on her face. She said the first time he told her he loved her and blew her a kiss really made an impact on her. “No other boy has told me that he loves me, so this was super-special for me,” she said and then grinned as she continued to stock the shelves with snack chips.
Throughout the summer, she got great enjoyment from seeing him in the lobby and dancing his “Thriller” dance. She also paid close attention on how he interacted with his grandparents. She loved how he tried to act like he was the one in charge, and tried to be bossy, but saw how his grandparents weren’t “having any of that nonsense” and instead let him think he was in charge. He would say things like, “Grandpa, hurry up! Gees!” and then grandpa or grandma would give him “the look” which would cause him to get quiet and stand patiently while he waited for them to take him out of the lobby to go on their daily car ride together. Shelbie would also laugh whenever his grandparents teased him. He would get so embarrassed that he would put his hands over his face, shake his head, and sigh.
One of the highlights she remembered was when the doctor lifted some of his restrictions and he finally got to take a ride in the hotel shuttle. She said he was talking to everyone in the lobby that walked by and was saying, “I get to ride on the shuttle!” People would walk by and simply say, “That’s cool,” or “That sounds like fun,” and continue walking. Shelbie knew the significance behind this momentous trip: he was one step closer to going home. In fact, she recalls the bittersweet moment when he got to leave the hotel a week and a half earlier than planned. She was glad that he was getting ready to go back home to a more normal life. It was proof too what a fighter he was, but she was sad to know that he wouldn’t be a part of her daily life. Everyone in her circle, from her friends to her family members, knew about Ben and all his stories. She was so connected to him that she made the special effort to go and visit him at the hospital once when he was admitted overnight for observation. Letting him go wasn’t going to be easy for her.
The one thing this 21 year old has gained from her time with Ben is how much he has opened her eyes to the trials and tribulations of others. She believes she is not as naive as she once was. Watching him go through this journey to health, she feels smarter and more mature about how to act around people, especially children, who have life threatening illnesses. “I feel less sad and don’t feel as sorry for them anymore. Instead, I really respect what sick children are going through now. I can see that they’re being strong and working it all out,” she told me the day of our interview. She told me how there is now a 13 year old girl in the hotel who is also going through a bone marrow transplant. Shelbie felt confident talking to this girl and retelling Ben’s story of survival to her. Her first-hand account of Ben’s struggles, positive attitude, and fierce determination gave her the courage to tell this girl that there is hope, and that she must hang in there and stay strong even on the bad days because if a 3 year old like Ben (her little best friend) can do it, so can she. Upon reflection, Shelbie feels like the lucky one for having met Ben and learning this life lesson so she can “pay it forward” to others in need of being uplifted.
A special treat for Shelbie: